We are totally committed to protecting your information and using it responsibly. Please read our policy carefully to understand how we collect, use and store your information. 

The processing of your information is carried out by or on behalf of Breast Cancer Now, BCN Trading Limited and BCN Research Limited (collectively Breast Cancer Now). 

Breast Cancer Now is a registered charity in England and Wales (1160558), Scotland (SC045584) and the Isle of Man (No 1200) and a registered company in England and Wales (9347608).

BCN Trading Limited is a registered company in England and Wales (3090884). BCN Research Limited is a registered company in England and Wales (5047652). Both are wholly owned subsidiaries of Breast Cancer Now. 

Contacting us:

If you have any questions about this privacy policy and how we use your information you can contact us by writing to us at:

Supporter Engagement Team
Fifth Floor, Ibex House
42-47 Minories
London EC3N 1DY


By filling in our online form, emailing us at supporterengagement@breastcancernow.org or by calling us on 0333 20 70 300

We will only use your information where we have a legal basis to do so and will always respect your rights.

Where we use your information, it may be because you have consented to us doing so or because we consider we have a legitimate interest to do so. Where we do rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights.  Other reasons may include using information because we have a legal obligation to do so or because we have to fulfil contractual obligations.  

Some examples can be found below. 

  • You have given us your consent to use the information for a specified purpose, such as sending you marketing emails.
  • We have a legal obligation to use your information, for example to claim Gift Aid.
  • We need to use your information to fulfil a contract with you, but this is unlikely to apply to you if you support us through donations or volunteering.
  • We are using your information in pursuit of a legitimate interest, for example:
  1. To pursue our charitable purpose to deliver our mission and vision 
  2. To raise vital funds for our work
  3. ​To ensure we meet our regulatory requirements as a charity
  4. To manage our ongoing relationship with our supporters and anyone we work with
  5. To manage our financial transactions and prevent fraud

2.1 To respond to or fulfil any requests, complaints or queries you make to us
If you contact us directly, we will use the information you give to us to handle your enquiry or request. This may include responding to your query or feedback, or sending you relevant information, such as health information or fundraising materials. We may also keep a record of conversations we have with you, feedback you provide and any marketing materials we send out to you. This can help us to handle queries more efficiently. 

2.2 To process any donations you make, claim any relevant Gift Aid and maintain a record of your past or potential future financial contributions
This includes keeping a record of any pledges, gift agreements or any other indications that you are planning to donate to Breast Cancer Now. We keep a record of any donations we receive for audit purposes, and as we are legally required to keep information related to Gift Aid. We may need to use your information to prevent fraud.  We may also use your information to administer any lotteries or auctions you participate in, for example, contacting you to let you know you have won a prize.

We may receive this information when you contact us directly, or when you give to us through a payroll giving agency or a third party giving platform or website.  

2.3 To provide you with information and support for any events, fundraising and campaigning activities or volunteering opportunities you sign up to
If you have completed a form or otherwise contacted us to register or enquire about an event or activity, or to sign up to one of our campaigns, we will consider this as a request to send you details about the event, activity or campaign. When you take part in one of our patient-focused programmes, we will use your details to contact you in relation to your role or activity and to provide you with information on the progress of that project.  

Where you provide contact details, we will provide information and support by post, phone, mobile messaging, email, via social media, and any other channels for which you have provided your details. When you have asked for details of an event, we will send you information including, where relevant, ideas for fundraising and reminders on key information about the activity.  

We may also receive information through event organisers or through third party giving platforms or websites so we know you are fundraising for us.

Where appropriate, we will use the information you provide to us or to a third party (see above) to identify any help we can offer, specific to the activity you have signed up for and to provide necessary information to event organisers.

2.4 To manage our recruitment
When applying for a role with Breast Cancer via our online recruitment portal and/or through a recruitment agency the personal data you provide as part of the recruitment process will only be held and processed for the purpose of the selection processes of Breast Cancer Now and in connection with any subsequent employment unless otherwise indicated.  You will be asked to provide certain information including your name, contact details, employment history and qualifications. This information is mandatory in order for Breast Cancer Now to consider your application, communicate with you about your application and where successful, follow up with references or meet our statutory and internal monitoring and reporting responsibilities. We may also view social media profiles of applicants, such as LinkedIn, to the extent that it is relevant to your application. Unsuccessful applicant data will be held confidentially within the recruitment system for a period of two years before it is deleted in order that you can access and re-use data in future applications and we can respond to statutory reporting requests.  

2.5 To administer our research funding
Where professionals interact with Breast Cancer Now’s research department, we maintain a database of contact details, job details and where appropriate areas of scientific interest and qualifications as well as a record of opinions and peer-reviews provided by independent reviewers. We may find these details through industry guides, institution websites and publicly available databases such as ResearchGate and PubMed Central. We use the personal details supplied for the purposes of administering those relationships, including keeping such professionals informed about our research work, funding opportunities and events, and for the purposes of analysing the demographic characteristics of these professionals.